ITIL® 4 Foundation is designed as an introduction to ITIL® 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products.

The certification can help:

• Those who require a basic understanding of the ITIL® framework
• Those who want to understand how ITIL® can be used to enhance IT service management
• IT professionals or others working within an organization that has adopted ITIL®.
• However, the ITIL® Foundation certification can benefit anyone who has an interest in IT service management.

ITIL® 4 Foundation candidates will have an understanding of the following:

• A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
• The guiding principles of ITIL® 4
• The four dimensions of Service Management
• Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
• How ITIL® practices described in ITIL® 4 will maintain the value and importance provided by the current ITIL® processes, whilst at the same time expanding to be integrated to different areas of service management and IT, from demand to value.

Please note:

• All ITIL®4 courses are sold with the corresponding exams included. Exams will not be sold separately.
• ITIL® is a registered trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved.
• The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.