5 Ways that ITSM benefits your Digital Transformation Strategy

Digital transformation changes the way an organization operates. Systems, processes, workflow, and culture are all part of this process. This transformation affects each level of an organization and brings together data across areas to work together more effectively.

5 Ways that ITSM benefits your Digital Transformation Strategy

90% of companies are doing business in the cloud. But true digital transformation is so much more than that: A digital transformation should be creating a technology framework to funnel services and data into actionable insights that can improve just about every facet of an organization.

Unfortunately, IT’s traditionally unstructured, a break-fix approach often keeps it stuck in firefighting mode – and stops it from evolving into the strategic partner its company needs. In a Network Computing report, only half of end-users report being “moderately,” “very,” or “completely” satisfied with IT.

As your company accelerates its digital transformation strategy, substantial responsibility for both business continuity and growth is resting more and more squarely on the shoulders of the IT department Implementing ITSM practices enables IT  to evolve from technical experts into a true service-oriented organization: to become as responsible as it needs to be for business continuity, growth and, most importantly, customer satisfaction.

5 Ways that ITSM benefits your Digital Transformation Strategy

So, what are the 5 critical ways that your business can benefit from implementing ITSM:

  1. Deliver IT as a service
  2. Improve overall performance and productivity
  3. Drive efficiency and end-user satisfaction
  4. Establish control & oversight for IT Ops
  5. Transform IT into a strategic partner

ITSM delivers IT as a service

ITSM is based on the idea that IT exists to deliver a service to the business, the policies and procedures are carefully structured so IT professionals can work smarter & faster together to improve organizational efficiency, deliver actionable insights, and proactively solve problems.

A well-run IT Department improves overall performance and productivity

A well-run IT department is a necessity, not a luxury! IT strengthens the relationship between the business and IT with structured processes for streamlining communication. Building a High-Performance Service Desk, for instance, creates a clear pathway for keeping operations running smoothly and boosting user satisfaction with an effortless technology experience.

ITSM tools drive efficiency and end-user satisfaction through automation and self-service

Many ITSM processes are ripe for automation, involving mundane, repetitive tasks that drain time and productivity. Nearly 60%of respondents to a Forbes Insights survey consider ITSM solutions “extremely important” to their digital transformation initiatives. Self-service capabilities are another way ITSM tools drive efficiency.

ITSM establishes control and oversight for IT operations

Under a reactive service model, any IT professional might be tasked with any issue that comes in and multiple people might make changes to a project. ITSM builds a structure that creates transparency and accountability. Standardised processes lead to more predictable results and faster delivery of critical services.

Implementing ITSM practices can transform IT into a strategic partner for the business

Gartner says 80% of traditional IT budgets are consumed by tasks that “keep the lights on” but add little value, so perhaps the greatest benefit that ITSM delivers is the hours it frees up to focus on activities that drive innovation and growth. 

Other information about ITSM from NIL:

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