Business Resilience

Business resilience is a business-wide term that comprises crisis management and business continuity and that represents the ability of organizations to rapidly adapt and respond to all types of risks – such as natural disasters, cyber-attacks, supply chain disruptions, among others.

Besides the ability to face the consequences of a major incident, business resilience also includes the capacity of an organization to adapt and adjust to a new environment and new circumstances.

Business resilience planning is a governance and risk management responsibility that boards must address in order to survive and thrive in an increasingly hostile environment.

ITSM (or IT Service Management) refers to all the activities involved in designing, creating, delivering, supporting and managing the lifecycle of IT services.

ITSM is important for a variety of reasons. Implementing ITSM can help regularize processes through structured delivery and documentation. ITSM implementation also helps in saving costs by building a predictable IT org. Implementing ITSM for business benefits by bringing actionable IT insights to the business that help in decision making.

ITIL 4.0

DTCSM

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