collaboration courses

This is where you will find more information about courses that NIL offers in the field of Collaboration – encompassing Unified Communication, Webex, Collaboration Applications and Contact Centre.

Unified Communcation

The Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) v1.0 course helps you prepare for advanced-level roles focused on implementation and operation of Cisco collaboration solutions. You will gain the knowledge and skills needed to implement and deploy core collaboration and networking technologies, including infrastructure and design, protocols, codecs, and endpoints, Cisco Internetwork Operating System (IOS®) XE gateway and media resources, call control, Quality of Service (QoS), and additional Cisco collaboration applications.

Contact Centre

Deploying Cisco Unified Contact Centre Express (UCCXD) v6.0, is a 5-day lab-intensive course that provides students with hands-on experience and knowledge of tasks typically performed during contact centre deployment. This includes the deployment of Cisco Unified Contact Centre Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact centre solutions. Tasks include planning, installation, configuration, scripting and troubleshooting

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